Resume

Skill Sets

Technical Skills

Microsoft Administration, Active Directory, Ubuntu/Linux, HyperV, Docker, E-Learning Management, Web Hosting, Wordpress, Wix, SquareSpace, Github Pages, Jekyll, Shopify, LastPass Administration, Ticket Management, Git & Github, PowerShell, Hardware Deployment & Provisioning, Asset Management, Computer Repair & Maintenance

Soft Skills

Problem Solver, Collaborator, End User Focused, Documentation Minded, Active Listener, Budget Conscious, Detail Focused, Adaptive, Privacy Minded, User Support

Professional Experience

JUMPSTART FOR YOUNG CHILDREN

Systems Administrator

Chicago, IL | July 2023 - March 2024

Managed the technical systems, including Microsoft’s Online Suite, Active Directory, Confluence, Meraki, and HyperV
Provided remote support to the Senior Support Manager to assist with higher tier tickets
Acted as department lead while Director of Technology was vacant, working directly with leadership
Collaborated cross-departmentally to stay up-to-date with technical requests and foster open communication

Learning Systems Manager

Chicago, IL | Sept. 2017 - July 2023

Managed and support Jumpstart’s learning ecosystem, including LearnDash and EasyGenerator
Updated and maintained the Wordpress based LMS, with 100s of e-learning courses over 1000 users
Coordinated cross-departmentally to ensure learning content is ready for publication
Leveraged hands on training to learn new technologies, including SQL, CSS, HTML, Wordpress, and GIT
Advised and collaborated on multiple large scale projects, including implementing LinkedIn Learning
Planned and managed the decommission of an outdated Learning Management System

CITIZEN SCHOOLS

Help Desk Associate

Boston, MA | Sept. 2016 - Sept.2017

Provided remote and in-person support for help desk tickets through Salesforce and walk-up requests
Developed Powershell scripts to create, modify, and decommission user accounts in bulk for Active Directory
Built, implemented, and documented a virtual Linux FOG server to deploy computer images using Hyper-V
Managed and maintained a fleet of over 300 laptops with tools like Group Policy, Team Viewer, and Sophos

CITY YEAR BOSTON

Senior Americorps Member - Service Leader at the Civic Engagement Team

Boston, MA | July 2015 - June 2016

Collaborated on a small team of 6 Service leaders to plan and execute over 30 service events
Engaged City Year Boston’s corporate sponsors in physical service projects to support students across Boston
Monitored data entry of volunteer experience surveys to measure the effectiveness of service projects

Americorps Member

Boston, MA | Aug. 2014- June 2015

Managed a cohort of 23 students in the 6th grade at the McCormack Middle School in Dorchester, MA
Led teams of 10-12 volunteers on 4 physical service projects across Boston with the Civic Engagement Team

SPORTECH

Data Center Operator

Mt. Laurel, NJ | July 2013-June 2014

Maintained daily racing data input into a Linux based betting system
Collaborated on a small night-shift team of 6 to execute daily system related maintenance.

Technical Support

Oceanport , NJ | June 2011-July 2013

Supported a diverse group of clients with different levels of technical and industry knowledge
Provided technical and hardware support for various types of computer betting machines

PBrower Tinker