Resume

Blurb

An adaptive problem solver, and collaborator, with over 10 years of experience working in non-profit organizations. Focused on user experience, privacy, documentation, supporting users, and maximizing technology.

Technical Experience

Active Directory, Asset Management, Computer Repair & Maintenance, Docker, E-Learning Management, Github Pages, Git & Github, Hardware Deployment & Provisioning, HyperV, LastPass Administration, Microsoft Administration, Postman, Power Automate, Power BI, PowerShell, SquareSpace, Ticket Management, Ubuntu/Linux, Web Hosting, Wix, Wordpress, Shopify.

Professional Experience

The Joint Commission Resources

Learning System Administrator

Oakbrook Terrace, IL | Nov 2024 - Present

Main Administrator for the enterprise’s external facing LMS
Builds and implements Power BI reports using our LMS’s API and Postman
Innovating old manual processes with Power Automate to streamline work flows
Acts as liaison with our LMS vendor and other Saas services

JUMPSTART FOR YOUNG CHILDREN

Systems Administrator

Chicago, IL | July 2023 - March 2024

Managed the technical systems, including Microsoft’s Online Suite, Active Directory, Confluence, Meraki, and HyperV
Provided remote support to the Senior Support Manager to assist with T2 and T3 tickets
Acted as department lead while Director of Technology was vacant, working directly with leadership
Collaborated cross-departmentally to stay up-to-date with technical requests and foster open communication

Learning Systems Manager

Chicago, IL | Sept. 2017 - July 2023

Managed and support Jumpstart’s learning ecosystem, including LearnDash and EasyGenerator
Updated and maintained the Wordpress based LMS, with 100s of e-learning courses over 1000 users
Coordinated cross-departmentally to ensure learning content is ready for publication
Leveraged hands on training to learn new technologies, including SQL, CSS, HTML, Wordpress, and GIT
Advised and collaborated on multiple large scale projects, including implementing LinkedIn Learning

CITIZEN SCHOOLS

Help Desk Associate

Boston, MA | Sept. 2016 - Sept.2017

Provided remote and in-person support for help desk tickets through Salesforce and walk-up requests
Developed Powershell scripts to create, modify, and decommission user accounts in bulk for Active Directory
Built, implemented, and documented a virtual Linux FOG server to deploy computer images using Hyper-V
Managed and maintained a fleet of over 300 laptops with tools like Group Policy, Team Viewer, and Sophos

CITY YEAR BOSTON

Americorps Member

Boston, MA | Aug 2014 - June 2016

Collaborated on a small team of 6 Service leaders to plan and execute over 30 service events
Engaged City Year Boston’s corporate sponsors in physical service projects to support students across Boston
Monitored data entry of volunteer experience surveys to measure the effectiveness of service projects

SPORTECH

Data Center Operator

Mt. Laurel, NJ | June 2011-June 2014

Maintained daily racing data input into a Linux based betting system
Collaborated on a small night-shift team of 6 to execute daily system related maintenance.
Supported a diverse group of clients with different levels of technical and industry knowledge

PBrower Tinker